What to Expect
TiLimousine Service Standards
These are the operating standards applied on every TiLimousine booking. They are not aspirations or marketing copy - they are the baseline for every trip, regardless of vehicle, route, or booking size.
Punctuality
On-time arrival is the baseline, not a feature. For airport pickups, the vehicle is positioned before the scheduled arrival window. For city pickups, the chauffeur is on location at the confirmed address at the confirmed time. If anything changes - from traffic to a road closure - you are notified directly.
Vehicle Presentation
Every vehicle is cleaned and detailed before each booking. Exterior wash, interior vacuum, wiped-down surfaces, and clean windows. No clutter, no personal items visible, no air fresheners masking an uncleaned cabin. The vehicle presented to every client is the same vehicle seen in fleet photographs.
Professional Conduct
The chauffeur wears professional attire on every booking: dark suit or equivalent executive dress. Luggage is handled without being asked. Doors are opened. Conversation is responsive to the client's preference - if you want to work in silence, the cabin is quiet. Discretion is absolute - no discussion of previous clients, previous trips, or private information of any kind.
Communication
TiLimousine is owner-operated. Thierry El Khoury drives most trips and personally vets the professional chauffeurs who cover overlapping bookings. Reservations are coordinated through one owner-led operation, with day-of updates routed to the assigned chauffeur when needed.
Flight Coordination
Provide the flight number for an airport pickup so the arrival details can be used to coordinate pickup timing. The written confirmation records the terminal, the pickup method, and the day-of contact procedure for the trip.
Pricing Transparency
Pricing is itinerary-specific and confirmed in writing before the reservation is confirmed. Tolls and taxes are included. Gratuity is optional. Parking may be included or charged separately; its treatment is stated in the written quote.
Direct Line
TiLimousine is owner-led, with direct communication during planning rather than a call centre or dispatch queue. Day-of coordination may be handled with the assigned chauffeur, who receives the confirmed trip details before service.