Common Questions
Frequently Asked Questions
Quick answers about TiLimousine private chauffeur service in Boston.
Is TiLimousine owner operated?
TiLimousine is owner-operated. Thierry El Khoury drives most trips and personally vets the professional chauffeurs who cover overlapping bookings. Reservations are coordinated through one owner-led operation, with day-of updates routed to the assigned chauffeur when needed.
Who are TiLimousine's chauffeurs?
Thierry El Khoury drives most TiLimousine trips. When bookings overlap, he personally vets the professional chauffeurs who cover the overflow.
What is your service area?
TiLimousine serves Greater Boston and accepts requests for longer itineraries across the Northeast Corridor. Availability and the appropriate pricing model are confirmed for the specific itinerary.
Which airports do you serve?
Requests may include Logan International (BOS), Hanscom Field (BED), Worcester Regional (ORH), Cape Cod Gateway (HYA), Beverly Regional (BVY), New Bedford Regional (EWB), Norwood Memorial (OWD), and longer itineraries involving JFK, LGA, EWR, PHL, DCA, IAD, or BWI. Each itinerary is reviewed before confirmation.
How do I get a quote?
Send the itinerary through the quote form, call +1 (857) 312-3332, or use WhatsApp. Quote requests are typically answered within 6 to 8 hours. Submitting a request does not confirm a reservation. For urgent or same-day travel, call to check availability.
When is service available?
Service is available by reservation. For same-day, early-morning, late-night, or holiday travel, call to check availability.
How does TiLimousine pricing work?
Pricing depends on the actual itinerary, vehicle, timing, and service period. Some direct trips may be quoted as an upfront total when appropriate, while flexible or multi-stop itineraries may use hourly/as-directed service. The applicable terms are provided in writing before a reservation is confirmed.
How are New York and Washington trips quoted?
New York and Washington-area trips do not have published fixed totals. They receive a custom hourly/as-directed quote.
Is there a minimum for hourly or as-directed service?
Hourly/as-directed service has a 3-hour minimum. Requests under 3 hours are valid and are billed at 3 hours. Direct point-to-point and airport transfers do not have an hourly minimum. Shorter bookings are accepted and billed at the three-hour minimum.
When does hourly billing begin and end?
Hourly/as-directed billing begins at passenger pickup. The billing end point is stated in the agreed itinerary and written quote.
How is waiting time charged?
Waiting after passenger pickup remains billable hourly/as-directed time unless the written quote states otherwise.
How are tolls, taxes, parking, and gratuity handled?
Tolls and taxes are included. Parking may be included or charged separately; its treatment is stated in the written quote. Gratuity is optional.
How quickly will I receive a quote?
Quote requests are typically answered within 6 to 8 hours. For urgent or same-day travel, call to check availability.
Does a quote request confirm my reservation?
No. Submitting a request does not confirm a reservation. The trip is confirmed only after TiLimousine accepts it and provides the applicable written confirmation.
What is the ferry-terminal and island coverage?
TiLimousine does not provide transportation on Martha's Vineyard or Nantucket. Mainland transportation to or from the Woods Hole and Hyannis ferry terminals may be offered.
How many passengers fit in an SUV?
Executive and Premium Luxury SUVs accommodate up to 7 passengers. Luggage capacity depends on occupied seating.
What are the cancellation, waiting, payment, and no-show terms?
Any cancellation, change, waiting, payment or no-show terms that apply to your trip are provided in writing before the reservation is confirmed.
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