Frequently Asked Questions

Thierry El Khoury drives most TiLimousine trips personally. When bookings overlap, a personally vetted professional chauffeur — trained and held to Thierry's standard — covers the overflow. Every booking, change, and day-of coordination goes through Thierry directly. There is no dispatch center and no call center.

Thierry El Khoury drives most TiLimousine trips personally. When bookings overlap, personally vetted chauffeurs who meet Thierry's standard cover the overflow. Every chauffeur holds a valid Massachusetts commercial license, has completed Massport background checks, and is trained to TiLimousine's service standard: on time, flat rate confirmed in writing, live flight tracking on every airport pickup.

TiLimousine serves Greater Boston and the full Northeast Corridor including Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, New York, New Jersey, Delaware, Pennsylvania, Maryland, Virginia, and Washington DC. Long-distance trips are quoted the same way as local ones: a flat rate confirmed in writing, door to door, with tolls included and no surge pricing.

TiLimousine serves Logan International (BOS), Hanscom Field (BED), Worcester Regional (ORH), Cape Cod Gateway (HYA), Beverly Regional (BVY), New Bedford Regional (EWB), and Norwood Memorial (OWD). Long-distance service also covers JFK, LGA, EWR, PHL, DCA, IAD, and BWI.

Request a quote through tilimousine.com/book, by phone at +1 (857) 312-3332, or by WhatsApp. Phones answered 24/7, year-round. Most quote requests receive a written response within 6 hours. Complex or multi-vehicle itineraries may require additional time. You receive the flat rate in writing before you commit — no surge pricing, no demand multiplier, and no meter running in traffic.

Yes. TiLimousine accepts bookings and operates 24 hours a day, 7 days a week, 365 days a year including holidays.

Every trip is quoted as a flat rate confirmed in writing before you travel — the number you approve is the number you pay. There is no surge pricing, no demand multiplier, and no meter running in traffic: weather, rush hour, a late flight, or a big event weekend do not change a confirmed fare. This is the structural difference between a private chauffeur service and app-based rides, where the same route can double in price at the moments you most need reliability. Tolls and standard gratuity handling are set out clearly in the written confirmation so there is nothing to calculate in the back seat. For a firm quote on any route, request it through the website or call +1 (857) 312-3332 and you will have the figure in writing before you commit to anything.

Yes. Every airport pickup is monitored against live flight status. If your flight is delayed, the vehicle arrival time adjusts accordingly. You do not need to call or text to report a delay.

Yes. Corporate accounts cover executive airport transfers, roadshows with multiple stops, and standing arrangements for teams and visiting clients, with monthly invoicing and written flat-rate confirmations. To set one up, call +1 (857) 312-3332 or use the corporate accounts page.

Standard bookings cancelled 4 or more hours before pickup incur no charge. The exact policy for your trip — including any exceptions for long-distance routes or event dates — is confirmed in writing at booking, so there are no surprise fees.

Child seats are available on request. Confirm at booking so the chauffeur can have the appropriate seat ready for your vehicle. Please specify the child's age and weight at booking to ensure the correct seat type.

Service animals are always welcome with no restrictions. For other pets, mention the type and size at booking. A modest cleaning fee may apply and will be confirmed before the trip.

Yes. Multi-stop itineraries are common. Provide the complete itinerary at booking. Multi-stop trips are typically quoted on an hourly basis with the vehicle staying with you for the full duration.

Gratuity handling is confirmed in your written quote - either included in the all-in price or handled separately at trip end. There is no automatic surcharge added without prior disclosure.

The TiLimousine fleet includes the Business Class Sedan (3 passengers), Executive SUV (6 passengers), Premium Luxury SUV (6 passengers), Executive Van (14 passengers), and Stretch Limousine (8 passengers).

No. Booking is direct by phone, text, WhatsApp, or the quote form. No app required, no account required for a single trip.

Provide your pickup location, destination, date, time, flight number if applicable, vehicle preference, and number of passengers. You receive a written quote with a confirmed flat rate. The booking is finalized in writing before any payment.

TiLimousine serves all of Cape Cod, including Hyannis, Cape Cod Gateway Airport (HYA), and the Woods Hole and Hyannis ferry terminals. TiLimousine does not provide transportation on Martha's Vineyard or Nantucket — for island trips, the mainland leg to or from the ferry terminal is handled at a confirmed flat rate.

Yes. Corporate accounts include monthly invoicing, written flat-rate confirmations for every trip, and a single accountable point of contact for your EA or travel manager. To set one up, call +1 (857) 312-3332 or email contact@tilimousine.com.

Yes, where scheduling allows. Recurring corporate clients can request the same chauffeur for continuity, and TiLimousine honors that preference whenever the schedule permits. Every chauffeur is personally vetted by founder Thierry El Khoury, so the service standard is identical on every booking either way.

Yes. Every trip generates a written receipt showing the flat rate, date, route, and vehicle — expense-ready with no surge charges or hidden line items. Corporate accounts also receive consolidated monthly invoices.

Standard cancellation is 4 hours before pickup at no charge. Any different terms for long-distance routes or event dates are stated in the written confirmation, so your travel manager always has the exact policy on record before the trip.

Often, yes. For bookings within the next 12 hours, call +1 (857) 312-3332 directly — the owner answers and can confirm immediately if a vehicle and chauffeur are available. Same-day requests placed by phone are confirmed or declined on the spot, never left pending.

Yes. TiLimousine maintains commercial auto liability insurance meeting Massachusetts requirements for for-hire passenger vehicles, alongside MassDOT licensing and Massport authorization for Logan pickups. Insurance certificates are available on request for corporate vendor onboarding — email contact@tilimousine.com.

Yes. Full-day roadshows and multi-stop schedules are booked hourly, with the vehicle and chauffeur staying with you between stops. Provide the itinerary in advance and the day is quoted as a single written flat rate — schedule changes during the day are handled by one call or text.

Trip details, passenger identities, and routing are never shared. Because every booking is owner-handled rather than routed through a dispatch platform, the number of people who see your itinerary is minimal. Chauffeurs are briefed only on what they need to execute the trip, and non-disclosure terms can be included in corporate service agreements on request.

Text or WhatsApp to +1 (857) 312-3332. The owner monitors both in real time on travel days. For same-day schedule changes, calling directly is fastest.

Yes. A service agreement covering rates, cancellation policy, insurance, and contact procedures is available for corporate vendor onboarding. Email contact@tilimousine.com to request.

TiLimousine tracks your flight in real time. If your flight is delayed, the chauffeur adjusts automatically. You are never charged for airline delays. The flat rate confirmed at booking is the price charged regardless of how long the delay extends.

Yes. Flight tracking is included on every airport arrival pickup. No action required from the passenger — provide your flight number at booking and the chauffeur handles the rest.

Book as soon as your flight is confirmed — 24 hours ahead is recommended to guarantee your preferred vehicle. Same-day and even a-few-hours-out bookings are frequently possible by calling +1 (857) 312-3332, where availability is confirmed on the spot. Once booked, your flight is tracked live, so delays or early arrivals require no action from you.

Terminal E serves international arrivals. With meet-and-greet, your chauffeur is positioned at the post-customs exit — the first public waiting area past the customs doors — holding a name board before you clear baggage claim, then escorts you to the vehicle. If you prefer curbside pickup, text when you have your bags and the vehicle pulls up to the arrivals level. Your flight is tracked live either way, so customs and baggage time is built in rather than billed as extra waiting.

Bookings are handled directly by the owner — not a call center, not a dispatch app — which means the person who takes your reservation is the same person responsible for executing it. You can book through the website's instant booking flow, by phone at +1 (857) 312-3332, or by WhatsApp, and you receive a written confirmation with the vehicle, pickup details, and flat rate. Changes are handled the same way: one message, and the confirmation is updated. Because there is no platform between you and the service, special requests — an extra stop, a specific pickup point at a hotel or terminal, coordinating around a meeting that might run long — are agreed to by the person who will actually be managing your trip, not logged into a ticket queue and hoped for.

Cape Cod, yes — including Hyannis, Cape Cod Gateway Airport (HYA), Provincetown, and the ferry terminals at Woods Hole and Hyannis. The islands, no: TiLimousine does not provide transportation on Martha's Vineyard or Nantucket. For island trips, TiLimousine handles the mainland leg to or from the ferry terminal at a confirmed flat rate, timed to the crossing schedule.

Yes. Mention the luggage or equipment — skis, golf bags, oversized cases, trade-show materials — at booking and the right vehicle is assigned: the Executive SUV and Executive Van handle luggage-heavy trips comfortably. The vehicle and rate are confirmed in writing, so there is no ambiguity at the curb about what arrives.

Tolls are included in every flat rate. Gratuity handling is stated explicitly in your written confirmation — either included in the all-in price or handled separately at trip end — so there is nothing to calculate in the back seat and no surprise line items afterward.

No fee for standard cancellations made 4 or more hours before pickup. Cancellations inside that window, and any different terms for long-distance or event-date trips, are governed by the policy stated in your written booking confirmation.

Airport pickups include standard complimentary waiting time (30 minutes after landing for domestic arrivals, 60 minutes for international). Extended waiting beyond those windows may incur a waiting charge — confirm at booking.

No deposit required for standard bookings. Full payment is processed after the trip. Corporate accounts are invoiced monthly.

Yes. Corporate credit cards are accepted, and every charge matches the written flat-rate confirmation with no surge fees or hidden line items. Corporate accounts can alternatively be invoiced monthly for consolidated expense reporting.

Corporate account rates are discussed based on volume. TiLimousine does not offer promotional discounts or coupon codes — the rate quoted is the rate charged.

No. TiLimousine does not use surge pricing under any circumstances. The flat rate confirmed at booking is the price charged regardless of demand, event dates, weather, or time of day.