Frequently Asked Questions

Yes. TiLimousine is owner operated. The founder answers the phone, handles every booking, and drives every trip personally. There is no dispatch center, no relay, and no separate driver pool.

TiLimousine serves Greater Boston and the full Northeast Corridor including Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, New York, New Jersey, Delaware, Pennsylvania, Maryland, Virginia, and Washington DC.

TiLimousine serves all nine Massachusetts airports: Logan International (BOS), Hanscom Field (BED), Worcester Regional (ORH), Cape Cod Gateway (HYA), Nantucket Memorial (ACK), Martha's Vineyard Airport (MVY), Beverly Regional (BVY), New Bedford Regional (EWB), and Norwood Memorial (OWD). Long-distance service also covers JFK, LGA, EWR, PHL, DCA, IAD, and BWI.

Call or text +1 (857) 312-3332, send a WhatsApp message to the same number, or submit the quote form on the contact page. Most quotes are returned the same day. For immediate pricing, call directly - the driver answers.

Yes. TiLimousine accepts bookings and operates 24 hours a day, 7 days a week, 365 days a year including holidays.

Yes. Every booking is quoted as a confirmed flat rate before you commit. There is no surge pricing, no meter, and no fees added after the fact.

Yes. Every airport pickup is monitored against live flight status. If your flight is delayed, the vehicle arrival time adjusts accordingly. You do not need to call or text to report a delay.

Yes. Direct invoicing and recurring corporate accounts are available. Contact TiLimousine to discuss account setup, billing cycle, and specific requirements for your organization.

Cancellation policy is confirmed in writing at booking. Standard local trips: cancellation with reasonable notice (typically 4 hours before pickup) is accepted without charge. Long-distance and advance bookings may have different windows as specified in your written booking confirmation.

Child seats are available on request. Confirm at booking so the driver can have the appropriate seat ready for your vehicle. Please specify the child's age and weight at booking to ensure the correct seat type.

Service animals are always welcome with no restrictions. For other pets, mention the type and size at booking. A modest cleaning fee may apply and will be confirmed before the trip.

Yes. Multi-stop itineraries are common. Provide the complete itinerary at booking. Multi-stop trips are typically quoted on an hourly basis with the vehicle staying with you for the full duration.

Gratuity handling is confirmed in your written quote - either included in the all-in price or handled separately at trip end. There is no automatic surcharge added without prior disclosure.

The TiLimousine fleet includes the Business Class Sedan (3 passengers), Executive SUV (6 passengers), Premium Luxury SUV (6 passengers), Executive Van (14 passengers), and Stretch Limousine (8 passengers).

No. Booking is direct by phone, text, WhatsApp, or the quote form. No app required, no account required for a single trip.

Provide your pickup location, destination, date, time, flight number if applicable, vehicle preference, and number of passengers. You receive a written quote with a confirmed flat rate. The booking is finalized in writing before any payment.

Yes. Cape Cod Gateway Airport (HYA), Nantucket Memorial Airport (ACK), and Martha's Vineyard Airport (MVY) are all served. Ground transportation provided to and from airports, ferry terminals, and addresses throughout the islands and Cape.

Yes. TiLimousine offers corporate accounts for companies with regular ground transport needs. Monthly invoicing, consistent vehicle assignment, and direct driver contact on every booking. Call +1 (857) 312-3332 or email contact@tilimousine.com to discuss your requirements.

Yes. TiLimousine is owner-operated — the owner is the driver on every trip. Your executive will see the same driver and the same vehicle on every booking. No variation, no briefing a new driver each time.

Yes. A booking confirmation with the flat rate is sent before every trip. A receipt is available after every trip. Both can be provided in any format required by your expense management system.

Standard cancellation is 4 hours before pickup at no charge. Airport pickups where the driver has already departed for the terminal may incur a partial charge. Corporate account terms are discussed at onboarding.

Subject to availability. Call +1 (857) 312-3332 directly for same-day and last-minute requests. WhatsApp is also monitored. Last-minute bookings are confirmed or declined within 15 minutes.

Yes. TiLimousine carries commercial vehicle insurance meeting Massachusetts requirements for private car service. Documentation available on request for corporate vendor approval processes.

Yes. Hourly hire is available for full-day and half-day engagements with multiple stops. The vehicle and driver are exclusively with your executive for the full hired period.

Trip details, passenger identities, and routing are never shared. Direct owner-driver model means no dispatch records passed to third parties.

Text or WhatsApp to +1 (857) 312-3332. The owner monitors both in real time on travel days. For same-day schedule changes, calling directly is fastest.

Yes. A service agreement covering rates, cancellation policy, insurance, and contact procedures is available for corporate vendor onboarding. Email contact@tilimousine.com to request.

TiLimousine tracks your flight in real time. If your flight is delayed, the driver adjusts automatically. You are never charged for airline delays. The flat rate confirmed at booking is the price charged regardless of how long the delay extends.

Yes. Flight tracking is included on every airport arrival pickup. No action required from the passenger — provide your flight number at booking and the driver handles the rest.

24–48 hours is ideal. For early morning pickups (before 6am), book at least 48 hours in advance. Same-day bookings are accepted subject to availability — call +1 (857) 312-3332 directly.

Terminal E serves international arrivals. After clearing customs, exit through the ground floor arrivals door. Your driver will text the exact meeting point before you land. Typically the driver waits at the designated car service pickup zone on the arrivals level.

Yes. Call or WhatsApp +1 (857) 312-3332 with the updated time. Changes are confirmed within 15 minutes. For same-day changes on airport pickups, contact as early as possible.

Yes. Car service to Hyannis, Falmouth, Chatham, and other Cape Cod destinations. Nantucket and Martha's Vineyard are served to the ferry terminals (Woods Hole for Martha's Vineyard, Hyannis for Nantucket). The ferry schedule is factored into departure timing on island routes.

Yes. Confirm luggage volume at booking — the executive SUV and executive van handle oversized luggage and equipment. Golf bags, ski equipment, and large corporate materials are accommodated with advance notice.

Tolls are always included. Gratuity is not included in the flat rate — it is at the passenger's discretion. The standard for chauffeur service is 15–20% of the trip fare.

Standard cancellations 4+ hours before pickup: no charge. Short-notice cancellations (under 4 hours) for standard bookings: 50% of the confirmed rate. Airport pickups where the driver has departed: 50% of the confirmed rate. These are the standard terms — discuss at booking if your situation is different.

Airport pickups include standard waiting time (60 minutes after landing for domestic, 90 minutes for international). Extended waiting beyond those windows may incur a waiting charge — confirm at booking.

No deposit required for standard bookings. Full payment is processed after the trip. Corporate accounts are invoiced monthly.

Yes. All major credit cards accepted. Corporate accounts can also be set up for direct invoicing.

Corporate account rates are discussed based on volume. TiLimousine does not offer promotional discounts or coupon codes — the rate quoted is the rate charged.

No. TiLimousine does not use surge pricing under any circumstances. The flat rate confirmed at booking is the price charged regardless of demand, event dates, weather, or time of day.