Frequently Asked Questions

TiLimousine is owner-operated. Thierry El Khoury drives most trips and personally vets the professional chauffeurs who cover overlapping bookings. Reservations are coordinated through one owner-led operation, with day-of updates routed to the assigned chauffeur when needed.

Bookings and confirmations are handled through Thierry El Khoury, Owner & General Manager, rather than a separate dispatch department. When another chauffeur covers an overlapping trip, Thierry personally vets that chauffeur.

Thierry El Khoury drives most TiLimousine trips. When bookings overlap, he personally vets the professional chauffeurs who cover the overflow.

TiLimousine serves Greater Boston and accepts requests for longer itineraries across the Northeast Corridor. Availability and the appropriate pricing model are confirmed for the specific itinerary.

Requests may include Logan International (BOS), Hanscom Field (BED), Worcester Regional (ORH), Cape Cod Gateway (HYA), Beverly Regional (BVY), New Bedford Regional (EWB), Norwood Memorial (OWD), and longer itineraries involving JFK, LGA, EWR, PHL, DCA, IAD, or BWI. Each itinerary is reviewed before confirmation.

A transfer to or from Logan or another New England airport is a direct trip, priced by distance rather than by the hour. Direct point-to-point and airport transfers do not have an hourly minimum. The fare calculator on the pricing page gives a starting estimate, and the written quote confirms the price. New York and Washington-area trips do not have published fixed totals. They receive a custom hourly/as-directed quote. Airport transfers →

Yes. Flight tracking is standard for airport and private-aviation trips tied to a flight. For arriving flights, TiLimousine begins checking the flight approximately one to two hours before scheduled arrival so pickup can be coordinated using the latest available flight information. Airport transfers →

Meet & Greet is an additional-charge service. The chauffeur meets the passenger inside the airport and helps with baggage. Ask for it when you request the quote; trip-specific pickup details are confirmed for the reservation. Airport meet and greet →

Yes. Private-aviation pickups and drop-offs are arranged at the FBO your flight uses, at Logan, Hanscom Field or another airport. Send the airport, the FBO name, the arrival or departure time and, where it applies, the aircraft tail number. Where the chauffeur meets you follows the FBO's own procedures and is confirmed in writing. Private aviation and FBO service →

Send the itinerary through the quote form, call +1 (857) 312-3332, or use WhatsApp. Quote requests are typically answered within 6 to 8 hours. Submitting a request does not confirm a reservation. For urgent or same-day travel, call to check availability.

TiLimousine operates 24 hours a day, 7 days a week, by advance reservation and subject to availability. For urgent or same-day travel, call to check availability.

Pricing depends on the actual itinerary, vehicle, timing, and service period. Some direct trips may be quoted as an upfront total when appropriate, while flexible or multi-stop itineraries may use hourly/as-directed service. The applicable terms are provided in writing before a reservation is confirmed.

New York and Washington-area trips do not have published fixed totals. They receive a custom hourly/as-directed quote.

Hourly/as-directed service has a 3-hour minimum. Requests under 3 hours are valid and are billed at 3 hours. Direct point-to-point and airport transfers do not have an hourly minimum. Shorter bookings are accepted and billed at the three-hour minimum.

Hourly/as-directed billing begins at passenger pickup. The billing end point is stated in the agreed itinerary and written quote.

Waiting after passenger pickup remains billable hourly/as-directed time unless the written quote states otherwise.

Yes. A roadshow with several meetings in one day is usually booked as hourly/as-directed service, so the car remains at your disposal between meetings. Send the meeting schedule and addresses; the itinerary and pricing basis are confirmed in writing. Hourly/as-directed service has a 3-hour minimum. Corporate roadshow guide →

Yes. Trips to venues such as TD Garden, Fenway Park, Gillette Stadium and Xfinity Center are planned around each venue's current drop-off, pickup and parking rules, which differ from venue to venue and can change by event. The plan, including where to meet after the event, is confirmed in writing.

Tolls and taxes are included. Parking may be included or charged separately; its treatment is stated in the written quote. Gratuity is optional.

Written quotes are typically answered within 6–8 hours. For urgent or same-day travel, call to check availability.

No. Submitting a request does not confirm a reservation. The trip is confirmed only after TiLimousine accepts it and provides the applicable written confirmation.

TiLimousine does not provide transportation on Martha's Vineyard or Nantucket. Mainland transportation to or from the Woods Hole and Hyannis ferry terminals may be offered.

It depends on the number of passengers, the luggage and the kind of trip. Share both the passenger count and the luggage count when you request a quote; the vehicle is confirmed in the written quote. Vehicles without a published rate, such as the Executive Van / Mercedes Sprinter, are quoted for the specific trip. Fleet →

Executive and Premium Luxury SUVs accommodate up to 6 passengers. Passenger capacity depends on luggage and child-seat requirements.

Any cancellation, change, waiting, payment or no-show terms that apply to your trip are provided in writing before the reservation is confirmed.