TiLimousine — Boston Chauffeur
Logan Airport Private Car Pickup Guide
Updated: May 2026
This is a practical guide for anyone using a private chauffeur at Boston Logan International Airport — whether arriving, departing, or helping a guest coordinate pickup. It covers terminals, flight tracking, the meet-and-greet process, and what to expect on the ground.
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In this guide
Logan's Terminal Layout
Logan has four active terminals: A, B, C, and E. Terminal A serves primarily American Airlines and some regional carriers. Terminal B is Delta's primary terminal, along with other domestic airlines. Terminal C handles JetBlue and select other carriers. Terminal E is the international terminal, handling all Customs and Border Protection processing for international arrivals — British Airways, Aer Lingus, Air Canada, and other international carriers operate from here. Knowing your terminal before you land is useful, though your driver will already have this information from your flight number. The terminals are connected by an internal shuttle, but for ground transportation, each terminal has its own designated pickup area.
How Flight Tracking Works
When you book a private car pickup at Logan, your driver receives your flight number and monitors its status through the trip. If your flight is delayed, the driver adjusts their arrival time accordingly. If you land early, the driver will have that information too. This is not a system that requires you to call or text updates — the driver already knows your flight's status in real time. This matters because Logan arrivals can shift by 30 minutes or more without warning, and a driver who isn't tracking can either arrive too early and have to wait, or too late and leave you standing at baggage claim. Flight tracking eliminates both scenarios.
Meet-and-Greet vs Curbside Pickup
For arrivals, there are two main pickup formats: curbside and meet-and-greet. Curbside means the driver is waiting in the designated car service pickup area outside the arrivals level of your terminal. You exit baggage claim, walk to the curbside area, and find your driver. Meet-and-greet means the driver comes inside — typically to the arrivals level — and waits with a name placard before you reach the exit. Meet-and-greet is more seamless, particularly for international arrivals where customs processing can take variable amounts of time. TiLimousine handles both; specify at booking which format you prefer. For first-time visitors to Boston or clients traveling with heavy luggage, meet-and-greet is generally the better option.
What to Do When You Land
When your flight lands, focus on collecting your baggage first. For domestic flights, proceed to the baggage carousel. For international arrivals, clear customs and immigration at Terminal E before collecting checked bags. Once you have your luggage, a brief text or call to confirm you are ready is helpful — though not required, since the driver is already tracking your flight. The driver will direct you to the specific pickup point based on your terminal. At curbside, look for the car service or rideshare designated area; your driver will be identifiable by a name placard or direct communication. Do not walk to the general taxi stand — car service pickup is a separate area.
Being Dropped Off at Logan
For departures, the driver drops you at the departure level entrance for your airline's terminal. Provide your airline and flight number at booking so the correct terminal door is used — terminal entrance locations vary, and an incorrect drop can mean a longer walk with luggage. Timing guidance: for domestic flights, plan to be at the terminal entrance at least 90 minutes before departure. For international flights from Terminal E, 2.5 to 3 hours is a more comfortable buffer given longer check-in queues and customs pre-departure processes. TSA PreCheck holders have more flexibility, but Logan's PreCheck lines can also get busy during peak departures. The driver will confirm timing with you before the trip.
Frequently Asked Questions
- Which terminal does the driver drop me at? +
- The driver drops you at the correct terminal entrance for your airline. Provide your airline and flight number at booking. American flies from Terminal A; Delta primarily from Terminal B; JetBlue from Terminal C; international carriers from Terminal E.
- What if customs processing runs long on an international arrival? +
- The driver accounts for standard customs processing time when tracking your international flight. If customs runs significantly longer than expected, text or call the driver with an update. There is no per-minute charge for reasonable delays — any extended waiting beyond standard customs clearing is discussed at booking.
- Do you charge extra for waiting? +
- Standard waiting time for airport pickups — accounting for baggage collection and normal customs processing — is included. Extended waiting due to significant delays beyond the standard allowance is factored into the airport transfer rate. Confirm specifics at booking.
- Can you pick up from the Water Shuttle at Rowes Wharf? +
- Yes. The Logan Water Shuttle arrives at Rowes Wharf in downtown Boston. A pickup at Rowes Wharf can be arranged in place of a terminal pickup. Provide the expected shuttle arrival time at booking.
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